ATMOS BY CALLCABINET
Call Recording, Quality Assurance, AI and Analytics
Fully Compliant Call Recording Solutions
CallCabinet is designed for:
- Dispute Resolution
- Quality Assurance & Control
- Agent Training
- Advanced Call Reporting & Analytics
- Data Storage & Security
- Customer Satisfaction
Quality Control
Utilizing CallCabinet secure call recording will help your business quickly resolve disputes, expertly train your staff, maintain compliance, and enhance your customers’ experience.
AI-Powered Speech Analytics
Gather precious insight into your customers’ experience and agent interactions through Atmos Analytics.
Cloud Call Recording
CallCabinet Atmos is an award-winning Call Recording as a Service solution that utilizes true Cloud technology to securely capture all customer/agent audio and screen interaction. Running as a service, Atmos eliminates the cost of on-site hardware and back-up systems, effortlessly adjusting to the size of any business with scalable, affordable pricing.
DATA SOVEREIGNTY
Need to meet data storage compliance? With Totalconnect, you can be assured your data stays in Canada.
A key feature of the cloud is the ability for data and resources to travel rapidly from one region to another. This can raise multiple data privacy risks depending on the digital path that data takes to travel from one point to another.
Data sovereignty means that digital data is subject to the laws of the country in which it is located. Data stored in Canada falls within Canadian privacy laws, as well as data that flows only within our borders. Once your data travels outside of Canada’s borders it is open to the laws of the land.
With Totalconnect UC Solutions, you can make sure that all your sensitive data stays safely in high availability data centers located on the Canadian soil.
