by Ian McLeod | Aug 13, 2020
A Softphone is a software app that mirrors the functionality of your Hosted VoIP service, allowing you to use your desktop computer, tablet, or smartphone device as if it were your handset at the office. The benefits of using a softphone on your smartphone are not... by Ian McLeod | Aug 13, 2020
QoS Quality of Service is a protocol used to prioritize important specific outbound traffic. In Voice over IP, this is a Router-based standard. Which prioritizes call quality when both voice and data are using the same network. Key measurements of QoS include jitter,... by Ian McLeod | Aug 13, 2020
Paperless Fax is another term for Fax to Email. Bridging the technological gap between then and now, you can scan a paper document and fax it directly from your computer. You can also fax documents created on your computer. Often still used in the medical community... by Ian McLeod | Aug 12, 2020
Application Programming Interface or API. Tools or routines are used to build software that integrates two applications. Hosted voice and unified communications providers generally provide integrations between their platforms and applications like Salesforce, Sugar... by Ian McLeod | Aug 12, 2020
Video Conference is a technology that enables real-time transmission of video and audio data across a network. Video conferencing is used to reduce the time and expense created by business travel. Its general purpose is to allow easy, cost-effective face-to-face...