by Ian McLeod | Aug 13, 2020
The Switch is a telephone network component that connects your phone line with another line to establish a telephone call. Early telephone technology relied on human operators on very large switchboards to provide manual switching services. Current Voice over Internet... by Ian McLeod | Aug 13, 2020
Session Initiated Protocol or SIP. A standard communications protocol that establishes, modifies, and terminates real-time multimedia communications sessions transmitted over the internet. These communications generally include Voice over Internet Protocol (VoIP)... by Ian McLeod | Aug 13, 2020
A Softphone is a software app that mirrors the functionality of your Hosted VoIP service, allowing you to use your desktop computer, tablet, or smartphone device as if it were your handset at the office. The benefits of using a softphone on your smartphone are not... by Ian McLeod | Aug 13, 2020
Secure Real-time Transport Protocol or SRTP. An extension of the Real-time Transport Protocol (RTP) that features enhanced security measures. SRTP provides encryption, confidentiality, message authentication, and replay protection to your transmitted audio and video... by Ian McLeod | Aug 13, 2020
SIP Trunking is a virtual link or connection to replace your traditional PSTN. Using a Sip Trunk you can transmit voice, data, and video over the Internet. Rather than through the Public Switched Telephone... by Ian McLeod | Aug 13, 2020
Report Caller Hold Time is a PBX feature, often used by Contact Centers, that informs you how long a caller has been on hold before you pick up the call. This gives your agents an idea of how long the customer has been waiting, and if they may be irritated by long... by Ian McLeod | Aug 13, 2020
Redundancy is a backup component that could be either hardware or software-based. Redundancy is typically a feature included in virtual or cloud-based services used to provide continuous service in case another component fails. Redundant systems quickly and... by Ian McLeod | Aug 13, 2020
Ring Groups are a feature that automatically rings multiple phones when a specific DID or extension is dialed. These can be programmed in many different ways, usually to get simultaneous ringing phones. They can also be programmed to call each agent in order within a... by Ian McLeod | Aug 13, 2020
A Rate Center is a geographic area that determines boundaries for local calling in the Public Switched Telephone Network (PSTN). Rate centers are used by Local Exchange Carriers and identified by an assigned area code. Often times a single rate center will encompass...