by Ian McLeod | Aug 13, 2020
Virtual Private Network or VPN. Network technology that uses a public network, like the Internet, to establish a secure connection between private networks. Voice, video, and data traffic can then be sent and received as if you were connected via a secure and... by Ian McLeod | Aug 13, 2020
Unified Communications as a Service. Unified Communications delivered through a cloud-based model. Companies using a UCaaS service rely on a third-party provider to deliver tools like voice, video, chat, fax, and email over an IP... by Ian McLeod | Aug 13, 2020
Redundancy is a backup component that could be either hardware or software-based. Redundancy is typically a feature included in virtual or cloud-based services used to provide continuous service in case another component fails. Redundant systems quickly and... by Ian McLeod | Aug 12, 2020
Application Programming Interface or API. Tools or routines are used to build software that integrates two applications. Hosted voice and unified communications providers generally provide integrations between their platforms and applications like Salesforce, Sugar...